Identify the Mission, Objectives, and Responsibilities of an Organisation Within It’s Environment Essay

An system is defined as A group of people working together (Collins Dictionary 2001). An organisation is gener totallyy accepted as a unit working together to achieve the same goals. concord with this statement, Mintzberg (1997) defined goals as the intentions behind decisions or actions, the states of mind that drive individuals or collectives of individuals called organisations to do what they do.In order for an organisation to work, set guidelines oblige birth to be put in place for both short and colossal term aspirations, to ensure that the organisation is moving as a whole, a unit, to avoid separation, mis parley, and misunderstanding.This faeces be achieved by administering a meaningful and worthwhile strategic plan consisting of a progressive, hierarchical set of aims. This go forth give each individual, as well as the organisation as a whole, a purpose. A set of aims can be as follows (Business Essentials 2010)An event of this would be my current place of employment . Their Vision Statement is as followsWe be committed to providing a modern, efficient, and cost effective service concentreed on meeting our clients chooses in a hail-fellow , timely, and accurate manner, and will provide the necessary resources to enable achievement of our objectives.We will be readily accessible to everyone in the community to maximise neighborly inclusion, minimise barriers to work and assist people to live in graceful housing.We will process claims quickly and accurately, while actively reducing the incidences of burlesque or error through investigation. Where fraudulent intent is proven, we will try on to apply appropriate sanctions as a deterrent against future activity.Where we try come forward to collect money, we will issue bills promptly and correctly. Where recovery action is required, we will act quickly, fairly, and impartially, nevertheless with due regard to social welf ar and tender rights of our guests. (Heather Tiso, 1995)However some thing so unobtainable may not be in the forefront of peoples minds. This is summed up in the following oblige statement Mission statement in some companies has a long influence in all management levels of the firm, but in others it is restrained equitable addition on the wall and usually whats forgotten. determine of an organisation argon more seeming to be remembered, as they be more relatable to people indoors.The values upheld by the people within my organisation, are that of trust, respect, pride in work, ability to take ownership, two way communication to give as well as to receive, to maintain excellent guest service at all time, to help each other out if need be, to feel comfortable and confident enough to speak up if they have any ideas for improvements, to strive for fairness, equality, and diversity, versatility, flexibility, taking responsibility for their own generatement, to be open minded as our line of service is ever changing. This encourages a culture of people that are able to pull together against regular adversity, and still achieve excellent results, as well as continually exceed Service Level Agreements (SLAs).The key objectives of my organisation, can be confounded down in to the following examples usable Goal to adjoin tax revenue (Objective decrease come in of incorrect subsidy claims by 10%)Non Operational Goal to modify behaviour of customers (Objective to get customers to act and think in a generative manner)Primary Objective to maximise revenues with as miniscule expenditure as possibleSecondary objective(s) to maintain excellent customer service, to strive for 100% accuracy, to maintain excellent working relationships with stakeholders.Corporate Objectives To increase customer satisfaction, to minimise risk, to ensure a glide path is in place for these objectives.Unit Objectives to answer all calls within 20 seconds, to muddle with all work items with a turnaround of 9 days, to see all customers visiting the offices within under 5 minutes, to identify and understand our customers needs, to maintain a very high level of service, to develop personal/ nonrecreational relationships with stakeholders.The influence of stakeholders Identifying Stakeholders is a process of integration within the said organisation. This can be summarised with a statement from a existence Bank Group article All parties should be listed which are likely to be affected by the development, both plusly or negatively, instanter or indirectly.Stakeholders in our company are highly valued and important, and and then our relationships with them are maintained to a very high standard. Our organisation has many companies identified as Stakeholders. This is not just on a professional level, as on top of Internal Stakeholders (i.e. staff) we recognise a number of Connected Stakeholders (customers, suppliers,) and External Stakeholders (local community, the government).Therefore, overall Stakeholder influence is vas t, extending way beyond just making a customer happy. The knock on effects of the positive or negative own of that customer may affect my organisation greatly.As different Stakeholders have different interests, it is not possible to focus on all of them at once with a blanket motion in the hope of satisfying all their needs. Their needs have to be prioritised by looking at individual objectives, and balancing important/ imperative needs with needs that would not have an adverse effect or affect relationships by waiting to be dealt with.Examples of Stakeholders in my organisation, are employees, customers, and the governing.As staff are immediately and intimately connected with the organisation, their influence is spillage to possibly be the strongest influence. It has been said numerous times that employees are the well-nigh influential. Motivated employees are highly likely to be more productive in producing work, ideas, and meeting objectives. Coincidently, the objectives of s taff, are to be treated fairly, be habituated equal opportunity, be recognised for the consistently excellent work they wee when the odds are stacked against them, feel secure in their agate line and working environment, and have a sense that they are achieving. These objectives are met in the most part, however, as the organisation as a whole has a hierarchy , and it tends to be the senior managers setting objectives and deciding whether these have been met. This can lead to the human element being lost, and people judged by numbers, as other factors arent always taken into consideration. This can affect morale, but ultimately, our needs are met.Achieving objectives of stakeholdersOne of our Connected Stakeholders, our customers, are cosmopolitanly the focal point of our work. The bottom line, is customers want a service provided with their individual interests in mind, with the least possible output from them. The saying The Customer is Always chasten, is incorrect in my opin ion. The customer may not know what they need, they need to be asked open and closed questions in order to ascertain on the dot what service they require. Customers wish to be heard, treated with respect, and for a positive experience with whatever organisation they deal with. The needs of our customers are met, as they are one of the most important stakeholders. Failure to meet these needs may result in loss of business, complaints, and repercussions from higher management if objectives are not met.The Government is an example of our External Stakeholders. This is due to the fact we are a public sector organisation, and a direct derivative of Central Government. The Governments objectives are mainly that their Corporate Objectives influence our Unit Objectives, as well as Primary/Secondary Objectives. We meet the requirements of the Government by adhering to their laws, policies, procedures, and implementing them whilst maintaining a professional forefront to other stakeholders, s uch as the general public.